Refund & Return Policy

At Toy n Fun, we carefully inspect and package our products before dispatch. We want every order to arrive safely and as described. To protect our customers while also preventing misuse of our return system, the following Refund & Return Policy applies to all purchases made through toynfun.com.

1. Return Eligibility

We accept eligible returns only when the following conditions are met:

• A return request must be submitted within 7 days of delivery.

• The customer must contact Toy n Fun before sending any product back.

• The product must be unused, unopened, undamaged, and in its original packaging.

• All original tags, labels, accessories, manuals, parts, and promotional items must be included.

• The product must be in the same condition in which it was received.

• Proof of purchase or the original order number is required.

A return will not be accepted simply because the customer has changed their mind after opening or using the product.

Toy n Fun reserves the right to refuse a return if the product does not meet these requirements.

2. Non-Returnable Products

For safety, hygiene, and product-quality reasons, certain products may not be eligible for return once opened or used.

Examples may include:

• Opened or used toys

• Products with missing parts or accessories

• Personalized or customized products

• Products damaged after delivery due to misuse, accidents, improper handling, or normal wear and tear

• Products without their original packaging

• Clearance, final-sale, or specially marked products

• Products that have been washed, modified, assembled, altered, or otherwise used

• Products returned after the applicable return period

Where a product is specifically identified as Final Sale, it cannot be returned unless it arrives defective or applicable law requires otherwise.

3. Damaged or Incorrect Items

Please inspect your package as soon as it arrives.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

To help us resolve the issue quickly, you may be required to provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging

• Photographs of the shipping label

• A short description of the problem

• Video evidence where reasonably necessary to verify certain defects

Do not throw away the original packaging until your claim has been reviewed.

Toy n Fun will review the information provided and determine the appropriate resolution, which may include a replacement, store credit, partial refund, or refund where appropriate.

4. Change-of-Mind Returns

If we approve a return because you have changed your mind, the customer is responsible for the applicable return shipping costs.

The original shipping charge, express shipping charge, customs charge, duties, taxes, or other delivery-related charges may not be refundable unless required by applicable law.

The product must arrive at our designated return location in acceptable condition before a refund is processed.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Toy n Fun or the product is confirmed to have arrived defective or damaged, subject to applicable law.

We strongly recommend using a trackable shipping service when returning an item.

Toy n Fun is not responsible for products lost, stolen, or damaged while being returned by the customer.

Return shipping does not constitute approval of a return. The return must first be authorized by Toy n Fun.

6. Return Authorization

Please do not send products back without contacting us first.

Unauthorized returns may be refused, delayed, or returned to the sender at the customer's expense.

To request a return, contact:

Email: [your customer service email]
Website: toynfun.com

Please include your order number and the reason for your return.

7. Inspection of Returned Products

Once we receive a returned product, our team will inspect it.

A refund will only be approved after the returned product has been inspected and found to satisfy the requirements of this policy.

If a returned product is:

• Used

• Damaged

• Missing parts

• Missing packaging

• Altered

• Incomplete

• Not the product originally purchased

• Returned outside the approved return period

Toy n Fun may reject the return or reduce the refund amount to account for the loss in value, to the extent permitted by applicable law.

8. Refunds

If your return is approved, the refund will generally be processed within 7–10 business days after the returned product has been received and inspected.

Refunds will normally be issued to the original payment method.

The time required for the refund to appear in your bank account, credit card, debit card, or payment provider account may vary depending on the financial institution or payment provider.

Toy n Fun does not control processing times imposed by banks, card networks, payment gateways,